Buildings, zones and systems
Customer, address, zone, system and asset hierarchy to know what is in each building and who maintains it.
ISO 41001 · Facility management
CMMS for ISO 41001: facility services under control
ISO 41001 asks you to coordinate a building’s services to give value to its users. GMAO CLOUD collects requests, assigns work and leaves a record for the customer.
ISO 41001
ISO 41001 is the international standard for facility management systems. It defines how an organisation coordinates the services of a building or group of buildings — maintenance, cleaning, security, general services — to support its users’ activity. It asks for defined processes, reliable information, attention to customer needs and continual improvement.
What ISO 41001 asks of the service
The clauses where a CMMS becomes the backbone of the service.
Needs of interested parties
Collect, attend to and follow up requests from users and customers.
Planning and operational control
Services planned, assigned and carried out with control over in-house and subcontracted work.
Documented information
Records of the services delivered and of the assets managed.
Performance evaluation and improvement
Service indicators, user satisfaction and improvement actions.
How GMAO CLOUD helps with ISO 41001
From the user’s request to the documented intervention.
Incidents with SLA
Requests come in through the customer app, email, public link or the office, with configurable statuses and response times.
Customer portal
Your customer sees their assets, orders, incidents and documents, and rates the service, without asking you by email.
Coordinated subcontractors
Subcontracted orders with their portal, technicians and documents with expiry dates: insurance, training and permits.
Non-conformity handling
Three entry points: the customer marks an incident as KO from their app, the technician records an anomaly on the asset during the order, and the satisfaction surveys linked to each order capture the rating. Everything is logged and resolved with its corrective order.
Service performance
Response times, orders by status and technician, costs and hours per customer and building.
Shall we look at it with your way of working?
Leave your details and we will get in touch to see whether we fit. No commitment, no lock-in period.
Evidence left for the audit
What shows the service is delivered under control.
- User requests with their status, response times and linked orders.
- Register of buildings, zones and assets.
- Interventions with signature, materials and photos.
- Current documentation of technicians and subcontractors.
- Survey results and indicators by customer and building.
Who it is for
For facility management companies, public bodies and building operators that serve several customers or sites and need to unify how they record services.
Frequently asked questions
What is ISO 41001?
The international standard for facility management systems: it defines how to coordinate a building’s services to support its users’ activity.
How does GMAO CLOUD handle user requests?
They come in from the customer app, by email, by public link or from the office. Each request is linked to the order that attends it, with SLA and time-overrun alerts.
Can I give my customers access to their information?
Yes. The customer portal shows their assets, orders, incidents, documents and upcoming preventive tasks, and lets them rate the service.
What about subcontractors?
Each subcontractor has its own portal, technicians and linked documents with expiry dates, and subcontracted orders are followed like in-house ones.
How would ISO 41001 look in your operations?
In a demo we go through the records your ISO 41001 audit asks for and how they come out of daily work in GMAO CLOUD.