Infrastructure identified and maintained
The asset register with its record, history and scheduled inspections shows you maintain what you need to deliver the service.
ISO 9001 · Quality management
CMMS for ISO 9001: maintenance you can prove
ISO 9001 expects you to maintain your infrastructure, control how you deliver service and improve with data. GMAO CLOUD gives you the support to plan it, record it and show it in the audit.
ISO 9001
ISO 9001 is the international standard for quality management systems. It has no separate chapter on maintenance, but it touches it in several clauses: the infrastructure needed to deliver the service, documented information, control of service delivery, customer satisfaction and improvement. A CMMS is the most direct way to bring each of them into daily work.
What ISO 9001 asks of maintenance
The clauses that rely most on maintenance work.
Infrastructure and environment (7.1.3)
The equipment, facilities and tools needed to deliver the service must be identified and maintained.
Documented information (7.5)
The records and documents supporting your system must be controlled, available and protected.
Control of service provision (8.5)
The service is delivered under controlled conditions, with information on what is done and its outcome.
Satisfaction, monitoring and improvement (9.1 and 10)
Measure customer satisfaction, analyse data, handle non-conformities and improve continually.
How GMAO CLOUD helps with ISO 9001
Each clause is backed by a function that is already part of your daily work.
Documented information under control
Procedures, certificates and reports linked to the asset or order, with expiry and alerts. We are adding version control to the document manager.
Service delivered with a record
Each intervention keeps its checklist, technician, times, materials and customer signature.
Non-conformity handling
Three entry points: the customer marks an incident as KO from their app, the technician records an anomaly on the asset during the order, and the satisfaction surveys linked to each order capture the rating. Everything is logged and resolved with its corrective order.
Customer satisfaction measured
Surveys linked to work orders, public links and ratings from the customer app, with results reports.
Monitoring and analysis with data
Response times, MTTR, MTBF, costs and hours ready for your management review.
Shall we look at it with your way of working?
Leave your details and we will get in touch to see whether we fit. No commitment, no lock-in period.
Evidence left for the audit
What you can show without preparing anything.
- Asset register and maintenance plan with inspections done and pending.
- History of each asset with orders, materials, photos and signatures.
- Current documents and expiry dates of certificates and inspections.
- Non-conformity record: customer KO, anomalies and linked corrective orders.
- Satisfaction survey results and service indicators by period.
Who it is for
For maintenance companies, industry, services and facility management firms certified in ISO 9001 or preparing for it, who want maintenance to stop being the hardest section to document.
Frequently asked questions
What does ISO 9001 ask of maintenance?
That the infrastructure needed to deliver the service is identified and maintained, that records are controlled, that service is delivered under control and that customer satisfaction is measured and improved with data.
How does a CMMS help with ISO 9001?
It brings the asset register, planned and completed inspections, documents with expiry dates, non-conformities and indicators into one place, so every clause has searchable evidence.
How are non-conformities handled in GMAO CLOUD?
They can start from the customer, who marks an incident as KO in their app; from the technician, who records an anomaly on the asset during the order; or from the satisfaction surveys linked to the order. Each is recorded and resolved with its corrective order.
Can I measure customer satisfaction?
Yes. Surveys are linked to orders, can be answered from a public link or the customer app, and results are available in reports.
Does GMAO CLOUD certify my quality system?
Certification belongs to your organisation and its auditor. GMAO CLOUD gives you the support to plan, record and prove the maintenance your quality system needs.
How would ISO 9001 look in your operations?
In a demo we go through the records your ISO 9001 audit asks for and how they come out of daily work in GMAO CLOUD.